Privacy Policy

Vanta Surfaces (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through vantasurfaces.com (the “Website”).

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our Website, submit a contact form, request a quote, request samples, upload project materials, or otherwise interact with us online.

1. Information We Collect

We may collect the following categories of information:

• Contact Information — such as your name, email address, phone number, company name, and address;
• Project Information — such as surface types, building details, uploaded photos, measurements, finish preferences, and other information related to your request;
• Communication Information — including messages, quote requests, service inquiries, and other correspondence you send to us;
• Technical Information — such as browser type, device information, IP address, pages visited, and approximate usage data collected automatically through standard website technologies; and
• Marketing or Consent Information — including your communication preferences and any opt-in choices you make.

2. How We Collect Information

We collect information:

• directly from you when you fill out forms, request a quote, request samples, upload materials, or contact us;
• automatically through cookies, analytics tools, or similar website technologies; and
• from service providers that support our website, hosting, communication, and customer inquiry workflows.

3. How We Use Information

We may use your information to:

• respond to inquiries and quote requests;
• review project information and uploaded materials;
• schedule consultations, site visits, or project discussions;
• send requested samples or finish information;
• communicate by email, phone, or text regarding your request;
• operate, maintain, and improve the Website;
• monitor site performance and user engagement;
• maintain records related to customer communications and inquiries;
• protect the security and integrity of the Website; and
• comply with legal obligations.

4. Text Messages and Communications

If you provide your phone number and separately consent to receive text messages, we may send you service-related communications such as appointment reminders, quote follow-ups, scheduling updates, or other business-related messages.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. You may request more information by replying HELP.

Consent to receive text messages is not a condition of purchasing any goods or services.

5. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to understand how visitors use the Website, improve performance, and support the user experience.

These tools may collect technical and behavioral information such as browser type, referring page, pages viewed, time spent on the Website, and device-related data.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

6. How We Share Information

We do not sell your personal information. We may share information:

• with service providers who help us operate the Website, manage communications, host data, or process form submissions;
• with contractors or internal personnel involved in reviewing your inquiry or project request;
• when required by law, court order, subpoena, or other legal process;
• to protect our rights, property, systems, users, or business operations; or
• as part of a business transfer, merger, reorganization, or sale of assets, if applicable.

7. Uploaded Photos and Project Materials

If you upload photos, plans, measurements, or other project-related materials, we use them to evaluate your request, assess surface conditions, prepare recommendations or estimates, and maintain project-related records.

Please do not submit sensitive personal information unless it is necessary for your request.

8. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, maintain business records, operate the Website, comply with legal obligations, resolve disputes, and enforce agreements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links and Services

The Website may contain links to third-party websites, embedded services, digital catalogs, or external resources. We are not responsible for the privacy practices, content, or security of third-party websites or services.

11. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or limitation of certain processing activities, subject to applicable law.

To make a privacy-related request, contact us using the contact information below.

12. Children’s Privacy

This Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through the Website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of the Website after updates are posted means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Vanta Surfaces
Email: alex@vantasurfaces.com
Phone: (646) 664-1696
Website: vantasurfaces.com
Mailing Address: 5 W 37th St, New York, NY 10018